Telephone Interpreting Service

Experienced telephone interpreters available 24/7

Our telephone interpreting service offers you access to interpreters 24 hours a day, 7 days a week in over 200 languages. 2 or 3-way conference calls can normally be set up in less than a minute.

The service can be used nationally and internationally. In fact, our telephone interpreting service is fast, competitively priced and easy to use.

Telephone interpreter versus on-site interpreter

There are many reasons why you might prefer access to a telephone interpreter over an interpreter attending on-site.  It is all down to the situation.

You have a client based abroad and neither of you speak the other’s language. You need to speak to them quickly as a situation has occurred requiring urgent attention.  You don’t have time or the budget to meet in person.  What could be easier than to pick up the phone and have an experienced interpreter join the call and to smooth the way?

You are a social worker and need to talk to relatives of one of your clients based 80 miles away.  Arranging a face-to-face meeting between all the parties could take weeks to put together and many miles of travel.  Instead, our operator can connect all the relevant people by phone in an instant.

You have a medical emergency on your hands and the injured person does not speak or understand much English.  You need to ask him some questions about his condition.  There simply isn’t time to arrange for an interpreter to attend on-site.  If you have a telephone interpreting account with us, you can simply dial in to be connected with an appropriate interpreter straightaway.

How does our telephone interpreting service work?

It really couldn’t be simpler.  Opening an account with us takes less than 2 minutes, is free and gives you 24/7 access to experienced interpreters in over 200 languages.

You will only be charged for actual usage of the service.

Setting up a telephone interpreting call is simple:

• Telephone the interpreting hotline number, state your name, the name of your organization and your password or PIN.
• State the language you require.
• In the case of conference calls, give the phone numbers of any additional lines you need to be connected to. For example, if you are calling your client at their home or office, you will need to provide this number.
• You will be placed on hold for approximately 60 seconds while you are being connected to your interpreter. You will also be connected by conference call with any additional lines you have requested.
• When you have finished your call, simply hang up the phone.

That’s all there is to it!  We think you’ll find the rates competitive too.