Telephone Interpreting Service

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Experienced telephone interpreters available 24/7

Our telephone interpreting service offers you access to interpreters 24 hours a day, 7 days a week in over 200 languages. 2 or 3-way conference calls can normally be set up in less than a minute.

The service can be used nationally and internationally. In fact, our telephone interpreting service is fast, competitively priced and easy to use.

Telephone interpreter versus on-site interpreter

There are many reasons why you might prefer access to a telephone interpreter over an interpreter attending on-site.  It is all down to the situation.

You have a client based abroad and neither of you speak the other’s language. You need to speak to them quickly as a situation has occurred requiring urgent attention.  You don’t have time or the budget to meet in person.  What could be easier than to pick up the phone and have an experienced interpreter join the call and to smooth the way?

You are a social worker and need to talk to relatives of one of your clients based 80 miles away.  Arranging a face-to-face meeting between all the parties could take weeks to put together and many miles of travel.  Instead, our operator can connect all the relevant people by phone in an instant.

You have a medical emergency on your hands and the injured person does not speak or understand much English.  You need to ask him some questions about his condition.  There simply isn’t time to arrange for an interpreter to attend on-site.  If you have a telephone interpreting account with us, you can simply dial in to be connected with an appropriate interpreter straightaway.

How does our telephone interpreting service work?

It really couldn’t be simpler.  Opening an account with us takes less than 2 minutes, is free and gives you 24/7 access to experienced interpreters in over 200 languages.

You will only be charged for actual usage of the service.

Setting up a telephone interpreting call is simple:

  • Telephone the interpreting hotline number, state your name, the name of your organization and your password or PIN.
  • State the language you require.
  • In the case of conference calls, give the phone numbers of any additional lines you need to be connected to. For example, if you are calling your client at their home or office, you will need to provide this number.
  • You will be placed on hold for approximately 60 seconds while you are being connected to your interpreter. You will also be connected by conference call with any additional lines you have requested.
  • When you have finished your call, simply hang up the phone.

That’s all there is to it!  We think you’ll find the rates competitive too.

Telephone interpreting.

Case Study.

DMC Healthcare | Since 2021
Our client needed a different solution. Having face-to-face interpreters on-site meant knowing in advance what language support they would require, on what date and at what time. It simply wasn’t always practical. Getting instant access to over 200 language interpreters only being a telephone call away was a game changer in the service they could offer their clients. It was also good for their budget and carbon footprint with no travel arrangements to consider.
  • Telephone interpreting in multiple languages
  • Immediate access to interpreters for staff at private healthcare chain
“We never know who is going to come through our doors and so the flexibility and immediacy of having instant access, day or night, to professional interpreters covering so many languages is amazing.”

How is the cost of telephone interpreting calculated?

  • Setting up a telephone interpreting account is free and there are no subscription charges.
  • The cost is then calculated by the number of minutes, whether it is a 2-way or 3-way call, “rarity” or otherwise of language, time of day of call.
Get a telephone interpreting service quote

We add new languages every day to our list of capabilities.  As fast as we build up a linguistic team able to deliver a particular service,  we try and add the details to our website so you can see what is possible.  We can already handle over 200 languages and the number is growing daily.  Head over to our languages page to find out how we can help you.

Get in touch with one of our lovely project managers and they would be very happy to discuss all the available options with you.

Do also take a look at the security procedures and infrastructure we already have in place to protect your data.

Alternatively, you can call us or send an email:
+44 (0)1544-388040

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